Hbjje's Privacy Policy —
Your data, our responsibility

Hbjje is a trusted online gaming platform for users in Bangladesh. We believe every user has a right to privacy, and protecting that right is our ethical responsibility.

This Privacy Policy applies to the hbjje website (hbjje.app), mobile app, and all associated digital services. It details the following:

• What personal information we collect.
• The purposes for which data is collected and used.
• Who your information may be shared with.
• How long your information is retained.
• What rights you have regarding your information.

This Privacy Policy has been developed in compliance with applicable data protection laws in Bangladesh and international standards.

Hbjje only collects information that is strictly necessary. The types of data we collect are listed below:

We never collect unnecessary sensitive information — such as religion, political views, or medical details.

Hbjje collects information in several ways:

• Directly provided: Information you provide directly through registration forms, KYC verification forms, and support communications.
• Automatic collection: Data collected automatically while using the platform through cookies, log files, and analytics tools.
• Third Parties: Transaction confirmation details from payment processors (Mobile Pay, Nagad, Rocket).
• Public Sources: Publicly available information may be checked where necessary to prevent fraud.

The information we collect is used for the following purposes:

• Creating, managing, and verifying accounts.
• Processing deposits and withdrawals.
• Detecting and preventing fraud, money laundering, and account misuse.
• Providing customer support and technical assistance.
• Sending bonuses, promotions, and personalized offers (subject to consent).
• Monitoring gameplay patterns to promote responsible gaming.
• Compliance with legal and regulatory obligations.
• Improving platform performance and user experience.

We always obtain your consent before sending any marketing communications. You can opt out of marketing emails and SMS at any time through your account settings or by contacting support.

Hbjje does not sell your information to third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with Mobile Pay, Nagad, and Rocket to process transactions.
• KYC service provider: Your information may be shared with authorized KYC partners for identity verification purposes.
• Legal obligation: We may be required to disclose information under a valid court order or directive from a government authority.
• Security Partners: Limited data may be shared with cybersecurity partners for fraud prevention purposes.

The hbjje website and app use cookies and similar tracking technologies.

• Essential cookies: Used to maintain login sessions and ensure security. Without these, the platform will not function properly.
• Functional cookies: Used to remember your preferred language, theme, and settings.
• Analytics cookies: Used to understand which parts of the platform are most used and to make improvements.

You can manage cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working.

Your data is not kept longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active account data: retained for as long as the account remains active.
• Financial transaction records: 5 years (legal obligation).
• KYC documents: 5 years after account closure.
• Communication history: 2 years.
• Gaming Logs: 1 year.
• Marketing data: immediately upon withdrawal of consent.

If you request account closure, all data held beyond legal obligations will be deleted within 30 days.

As a hbjje user, you have the following rights:

• Right to Know: You may request to know what information we hold about you.
• Right to rectification: You may submit a request to update any inaccurate or outdated information.
• Right to erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to portability: You may request a copy of your personal data.
• Right to object: You may object to marketing communications or profiling at any time.

To exercise these rights support@hbjje.app-. We will respond to your request within 30 days.

Hbjje employs a multi-layered security framework to protect your data:

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Sensitive information is stored in encrypted form in our databases.
• Regular security audits and penetration testing are conducted.
• A 24/7 monitoring system is in place to detect unauthorized access.
• Employee access to data is restricted on a need-to-know basis.
• Two-Factor Authentication (2FA) is available to all users.

Hbjje strictly enforces an 18+ policy and does not collect or store data from minors. Age is verified at the time of registration.

If a minor has accidentally created an account and we become aware of it, that account will be immediately closed and all associated data will be deleted.

If a parent or guardian believes their minor child is using hbjje, please contact us immediately support@hbjje.appto get in touch.

Hbjje may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will change.
• For significant changes, a notice will be sent to your registered email address.
• For significant changes, your consent will be requested again at login.

We recommend visiting this page regularly. Continued use of the platform after any policy update will be considered acceptance of the revised terms.

If you have any questions about this privacy policy or wish to exercise your data rights, please get in touch with us:

• Email: support@hbjje.app
• Live chat: available 24/7 (chat icon at the bottom right of the platform)
• Response time: typically within 3 minutes

We take all privacy-related requests seriously and aim to respond within 30 business days.